Privacy Statement

1. Introduction

Welcome to VisualFellow ("we," "us," or "our"), a company based in India. At VisualFellow, we are dedicated to protecting your privacy and ensuring the security of your personal information in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with our visual design and creative collaboration platform (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Services.

2. Information We Collect

We collect information to provide, personalize, and improve our Services. The types of information include:

2.1 Personal Information

• Account Information: When you register, we collect your name, email address, and password.
• Profile Information: You may optionally provide details like a profile picture, bio, or portfolio links.
• Payment Information: For subscription or service purchases, we collect billing details (e.g., credit card or UPI information) through secure third-party payment processors compliant with Indian regulations.
• Contact Information: If you reach out to us, we may collect your name, email, phone number, or other provided details.

2.2 Sensitive Personal Data or Information (SPDI)

Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we may collect limited SPDI, such as financial information, only with your explicit consent and for lawful purposes.

2.3 Usage Data

• Interaction Data: Information on how you use our Services, including pages visited, features used, and session duration.
• Design and Project Data: Content you create, upload, or share, such as designs, mockups, or collaboration notes, stored within your account.
• Device Information: Details like IP address, browser type, operating system, and device identifiers.

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., pixels) to enhance user experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings. We obtain your consent for non-essential cookies as required under Indian law.

3. How We Use Your Information

We use your information to deliver and enhance our Services in compliance with the DPDP Act and other applicable laws. Uses include:

• Service Delivery: Managing your account, processing payments, and enabling design collaboration.
• Personalization: Customizing content and recommendations based on your preferences.
• Communication: Sending transactional emails, updates, or newsletters. You may opt out of marketing communications at any time.
• Analytics: Analyzing usage trends to improve our Services.
• Security: Preventing fraud, abuse, or unauthorized access.

4. How We Share Your Information

We do not sell your personal information. We may share your information as follows:

• Service Providers: With trusted vendors (e.g., payment gateways, cloud providers) who comply with Indian data protection laws and are bound by confidentiality agreements.
• Collaborators: Content you share with other users on our platform may be accessible to them.
• Legal Obligations: When required by Indian law or to comply with legal processes, such as requests from government authorities.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity, subject to applicable laws.

5. Data Security

We implement reasonable security practices as mandated by the Information Technology Act, 2000, and the SPDI Rules, including encryption, secure servers, and periodic security audits. While we strive to protect your data, no system is entirely secure, and we cannot guarantee absolute security.

You are responsible for safeguarding your account credentials and any actions taken through your account.

6. Your Privacy Rights

Under the DPDP Act and other applicable laws, you have the following rights regarding your personal data:

• Access: Request details of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete data through your account settings or by contacting us.
• Deletion: Request deletion of your data by emailing privacy@visualfellow.com. Some data may be retained for legal compliance.
• Data Portability: Request a copy of your data in a structured, machine-readable format, where feasible.
• Withdraw Consent: Revoke consent for processing your data, where applicable, though this may limit access to certain Services.
• Opt-Out: Unsubscribe from marketing emails via the link provided in our communications.

To exercise these rights, contact us at privacy@visualfellow.com.

7. International Data Transfers

As a company based in India, we primarily process your data within India. However, some data may be transferred to other countries (e.g., for cloud storage or third-party services). We ensure such transfers comply with the DPDP Act and include safeguards like Standard Contractual Clauses to protect your data.

8. Children’s Privacy

Our Services are not designed for individuals under 18 years of age, as per Indian regulations. We do not knowingly collect personal data from minors. If we discover such data, we will delete it immediately.

9. Third-Party Links

Our Services may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before engaging with them.

10. Grievance Redressal

If you have concerns about our data practices, you may contact us at:

Email: privacy@visualfellow.com

We will address your concerns promptly, in line with the DPDP Act.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via our website or email. The "Last Updated" date indicates the latest revision.

12. Contact Us

For questions, concerns, or to exercise your data rights, please contact us:

VisualFellow
Email: privacy@visualfellow.com

We aim to respond to all inquiries within a reasonable timeframe, as required by law.